bingoplay Privacy Policy

1 Who We Are

bingoplay is an online gaming platform serving players in the Philippines. We operate the website at bingoplay.onl and the bingoplay mobile app, through which we provide online slots, live casino games, sports betting, and related gaming services. When this policy refers to "bingoplay," "we," "us," or "our," it means the operator of the bingoplay platform.

As the data controller, bingoplay is responsible for deciding how and why your personal information is collected and used. If you have questions about how we handle your data, you can reach us at [email protected].

2 Information We Collect

We collect personal information in two main ways — information you provide to us directly, and information we collect automatically through your use of the platform.

Information you provide:

• Full name, date of birth, and government-issued identification documents (for KYC verification)
• Contact information — email address, mobile number, and residential address in the Philippines
• Payment account details used to fund your bingoplay account (e-wallet identifiers, bank account details)
• Username and account credentials
• Communications you send to our support team

Information collected automatically:

• Device information — device type, operating system, browser version
• IP address and approximate geographic location
• Session data — pages visited, time spent, games played, bets placed
• Technical logs — errors, load times, and other diagnostic data
• Cookie and tracking data (see Section 8)

3 How We Use Your Data

bingoplay uses your personal data for the following purposes:

• Account management: Creating and maintaining your account, processing registrations, and handling login and security.
• Transactions: Processing deposits via Philippine e-wallets (such as GCash and Maya) and bank transfers, and processing withdrawal requests — all in Philippine Peso.
• Identity verification: Meeting KYC and anti-money laundering obligations by verifying that you are who you say you are and that you meet the 21+ age requirement.
• Platform operation: Delivering games, processing bets, settling results, and providing customer support.
• Security and fraud prevention: Monitoring for suspicious activity, protecting against unauthorized account access, and investigating potential violations of our Terms and Conditions.
• Responsible gaming: Monitoring usage patterns to identify signs of problem gambling and administering self-exclusion, deposit limits, and cooling-off periods when requested.
• Communications: Sending account notifications, transaction confirmations, security alerts, and — where you have opted in — updates about promotions and offers.
• Platform improvement: Analyzing aggregated usage data to understand how the platform is used and where improvements can be made.

4 Legal Basis for Processing

bingoplay processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to provide the services you have agreed to — operating your account, processing bets, and handling transactions.
• Legal obligation: Processing required to comply with applicable laws, including identity verification, anti-money laundering checks, and record-keeping requirements.
• Legitimate interests: Processing for purposes such as fraud prevention, platform security, and improving our services — where those interests are not overridden by your rights.
• Consent: Where you have explicitly consented, such as receiving marketing communications. You may withdraw consent at any time by contacting our support team.

5 Sharing Your Information

bingoplay does not sell, rent, or trade your personal data to third parties. We may share your data with carefully selected partners and service providers who help us operate the platform, under strict confidentiality agreements. These include:

• Payment processors: Philippine e-wallet providers and banking partners who process your deposits and withdrawals in PHP.
• KYC and identity verification providers: Third-party services used to verify your identity documents as part of account verification.
• Technology and hosting providers: Cloud infrastructure and technical service providers who host the platform and its data.
• Analytics providers: Services used to analyze platform usage in aggregated, non-identifiable form.

We may also disclose your data where required by law — for example, in response to a lawful request from a Philippine regulatory authority or law enforcement body.

6 Data Retention

bingoplay retains your personal data for as long as your account remains active and for a reasonable period after account closure, as required to meet legal, regulatory, and operational obligations. Specific retention periods vary by data type:

• Account and identity data is retained for the duration of the account relationship and for a period afterward as required by applicable regulations.
• Transaction records are retained as required by financial recordkeeping obligations.
• Support communications are retained for a reasonable period to allow for follow-up and dispute resolution.
• Technical and usage logs are retained for shorter periods, typically sufficient for security monitoring and diagnostics.

When data is no longer needed and retention obligations have been met, it is securely deleted or anonymized.

7 Data Security

We take the security of your personal data seriously. bingoplay implements a range of technical and organizational measures to protect your information:

• SSL encryption: All data transmitted between your device and our platform is encrypted using SSL/TLS.
• OTP authentication: Account login and sensitive account actions require one-time password verification via your registered mobile number.
• Access controls: Internal access to personal data is restricted to authorized personnel who need it to perform their job functions.
• Monitoring: We monitor our systems for unusual activity and potential security threats on an ongoing basis.

While we take all reasonable precautions, no system is completely immune to security risks. You are responsible for keeping your account credentials confidential. If you suspect your account has been accessed without your authorization, please contact our support team immediately.

8 Cookies and Similar Technologies

bingoplay uses cookies — small text files stored on your device — and similar tracking technologies to make the platform work properly and to understand how it is being used. The types of cookies we use include:

• Essential cookies: Required for core platform functionality, such as maintaining your logged-in session. These cannot be disabled without affecting your ability to use the platform.
• Functional cookies: Remember your preferences, such as language settings and display options.
• Analytics cookies: Collect aggregated, anonymized data about how the platform is used — which pages are visited, how long sessions last, and where errors occur. This helps us improve the platform.

You can control or delete cookies through your browser settings. Note that disabling essential cookies will affect core platform functions including login. For mobile app users, equivalent settings are available through your device's app permissions.

9 Your Rights

As a registered player, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct any inaccurate or incomplete information.
• Right to erasure: You may request deletion of your personal data in certain circumstances, subject to our legal and regulatory retention obligations.
• Right to object: You may object to processing of your data for certain purposes, such as direct marketing.
• Right to withdraw consent: Where processing is based on consent — such as receiving promotional communications — you may withdraw that consent at any time.
• Right to data portability: Where applicable, you may request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, contact our support team at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.

10 Children's Privacy

bingoplay is strictly an adults-only platform. All gaming and betting services are available only to players aged 21 and above. We do not knowingly collect personal data from anyone under 21. If we become aware that a person under 21 has registered an account or provided personal data, we will close the account and delete the associated data promptly.

If you believe a minor may have registered an account on bingoplay, please contact us immediately at [email protected].

11 Updates to This Policy

bingoplay may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. Where changes are significant, we may also notify registered players through an in-platform message or email.

We encourage you to review this page periodically. Continued use of bingoplay following any update to this policy constitutes your acknowledgment of the changes.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to our team:

You can also find answers to common account and platform questions in our FAQ, or review the full details of your account rights in our Terms and Conditions.